Privacy Policy

1. Information we collect

Depending on how you contact us, we may collect your name, phone number, email address, property location, requested service type, and details you share about the job.

2. How we use your information

• Respond to enquiries and provide quotes.
• Arrange appointments and dispatch engineers.
• Maintain service and warranty records.
• Improve website performance, security, and user experience.

3. Cookies and analytics

Our website may use essential cookies and basic analytics to understand visits and improve content. These tools do not intentionally collect sensitive personal information.

4. Data sharing

We only share personal information where necessary to deliver services (for example with trusted software providers) or where required by law. We do not sell or rent your personal data.

5. Data retention and security

We keep records only for as long as needed for customer support, warranty, accounting, and legal obligations. We use reasonable technical and organisational safeguards to protect stored information.

6. Your rights

You may request access, correction, or deletion of personal data we hold about you, subject to legal and contractual requirements. You may also request that we stop contacting you for non-essential updates.

7. Contact

For privacy requests, contact us using the details on the contact page. Please include enough information for us to locate your enquiry or booking record.